Villa Agapanthus – Monopoli
A booking is considered confirmed only:
in the case of credit card payment, once the payment has been successfully completed;
in the case of bank transfer, once the full amount due has been received within the indicated time frame.
Until payment confirmation, Villa Agapanthus reserves the right to make the requested dates available again.
The following payment methods are accepted:
Credit card (via secure Stripe payment system): full payment is required at the time of booking.
Bank transfer: full payment must be made within 3 working days from the booking request.
If payment is not received within the specified time, the booking will be automatically cancelled.
For all bookings, regardless of the stay period and payment method, the following cancellation policy applies:
Free cancellation up to 60 days before the arrival date.
In case of cancellation made less than 60 days before arrival, the amount paid is non-refundable.
In case of no-show (failure to arrive without prior notice), the amount paid is non-refundable.
Any refunds, where applicable according to the cancellation policy, will be processed using the same payment method selected at the time of booking:
credit card payments: refund will be issued to the same card used for payment;
bank transfer payments: refund will be made via bank transfer to the bank details provided by the guest.
Refunds will be initiated within 7 working days from confirmation of the cancellation.
Actual credit times depend on the guest’s bank or card issuer and are not attributable to the property.
In case of early departure compared to the booked dates, no refund will be issued for unused nights.
As required by Italian regulations, after booking confirmation the guest will receive a short-term rental agreement via email or WhatsApp, which must be completed and signed before arrival.
The agreement is intended to regulate the use of the property during the stay and does not modify the booking, payment and cancellation conditions already accepted.
Any request to modify the booking dates is subject to availability and must be agreed in advance with the property.
In the event of documented unforeseen circumstances, Villa Agapanthus may, at its sole discretion, evaluate the possibility to:
reschedule the stay for a different period;
issue a voucher to be used for a future stay.
By completing the booking and accepting these Terms and Conditions, the guest confirms having read, understood and fully accepted all the above conditions.
Villa Agapanthus is a private villa designed for planned and mindful stays.
These Terms and Conditions have been defined to ensure a transparent, well-organised and serene experience, both for guests and for the management of the property.