Villa Agapanthus – Monopoli
A booking is considered confirmed only:
in the case of credit card payment, once the payment has been successfully completed;
in the case of bank transfer, once the full amount due has been received within the indicated time frame.
Until payment confirmation, Villa Agapanthus reserves the right to make the requested dates available again.
The following payment methods are accepted:
Credit card (via secure Stripe payment system): full payment is required at the time of booking.
Bank transfer: full payment must be made within 3 working days from the booking request.
If payment is not received within the specified time, the booking will be automatically cancelled.
The cancellation policy depends on the rate selected at the time of booking.
Flexible Rate: free cancellation is available until the cancellation deadline shown in your booking summary and confirmation email. After this deadline, any amount paid is non-refundable.
Non-Refundable Rate: payments made for this rate are non-refundable in the event of cancellation, changes to the reservation, or failure to arrive.
The terms applicable to your selected rate are displayed before completing your booking and are also included in your booking confirmation email.
In the event of a no-show (failure to arrive without prior notice), no refund will be issued.
Refunds are available only for bookings made under the Flexible Rate, provided the cancellation is received before the cancellation deadline indicated in the booking summary and confirmation email.
Bookings made under the Non-Refundable Rate are not eligible for refunds.
Where applicable, refunds will be processed using the same payment method selected at the time of booking:
Once the cancellation has been confirmed, the refund will be initiated within 7 business days. Processing times may vary depending on the guest’s bank or card issuer and are beyond Villa Agapanthus’ control.
In case of early departure compared to the booked dates, no refund will be issued for unused nights.
As required by Italian regulations, after booking confirmation the guest will receive a short-term rental agreement via email or WhatsApp, which must be completed and signed before arrival.
The agreement is intended to regulate the use of the property during the stay and does not modify the booking, payment and cancellation conditions already accepted.
Any request to modify the booking dates is subject to availability and must be agreed in advance with the property.
In the event of documented unforeseen circumstances, Villa Agapanthus may, at its sole discretion, evaluate the possibility to:
reschedule the stay for a different period;
issue a voucher to be used for a future stay.
By completing the booking and accepting these Terms and Conditions, the guest confirms having read, understood and fully accepted all the above conditions.
Villa Agapanthus is a private villa designed for planned and mindful stays.
These Terms and Conditions have been defined to ensure a transparent, well-organised and serene experience, both for guests and for the management of the property.